To use the Netflix, you’ll first need to activate your Netflix account. You can also activate your account directly from your Sky Q box. Simply select any Netflix show from Home or On Demand then follow the on screen instructions. After succumbing to her terminal illness, a teenager posthumously narrates her parents’ tenacious relationship in this drama based on a true story. Watch trailers & learn more. Already have a Netflix account? You should activate your existing account now so that Netflix know to stop billing you. It's really easy and you can keep your existing Netflix account and profiles. Don’t have a Netflix account? You can create a new one when you activate. Already activated your Netflix account but forgotten your login details? In the aftermath of a global catastrophe, a lone scientist in the Arctic races to contact a crew of astronauts with a warning not to return to Earth. Watch trailers & learn more. Sky has launched a new package that combines a Netflix subscription with its top entertainment shows. Sky Ultimate TV on Sky Q is priced at £25, which the platform says is the lowest price.
Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
You may also want to read…
WHERE TO FIND & STREAM DWAYNE 'THE ROCK' JOHNSON'S MOVIES & TV SERIES
Here is a breakdown where you can stream all of The Rock's films:
The Mummy Returns (2001)
Canada – Netflix
UK – Sky GO, Now TV
The Scorpion King (2002)
Canada – Netflix, Crave
UK – Sky GO, Now TV
Rundown (2003)
Canada – Club Illico
Walking Tall (2004)
USA – Sling TV
Canada – Netflix
Doom (2005)
USA, Canada, UK – Netflix
Be Cool (2005)
USA – DirecTV, Cinemax
Gridiron Gang (2006)
Netflix Sky High Cast
Canada – Netflix
UK – Sky GO, Now TV
The Game Plan (2007)
USA, Canada and UK – Disney+
Get Smart (2008)
Canada – Netflix, Crave
Race to Witch Mountain (2009)
USA, Canada – Disney+
UK – Disney+, Sky GO, Now TV
Planet 51 (2009)
USA – Starz, DirecTV
UK – Amazon Prime Video
The Other Guys (2010)
USA - Netflix
Canada – Netflix, CTV
UK – Netflix, Sky GO, Now TV
Tooth Fairy (2010)
USA – Hulu
UK – Sky GO, Now TV
Faster (2010)
Canada – Netflix, Amazon Prime Video
UK - Netflix
Why Did I Get Married Too? (2010)
Netflix Sky High
Canada – Crave
UK - StarzPlay
Fast Five (2011)
Canada – Crave
UK – Sky GO, Now TV
Journey 2: The Mysterious Island (2012)
USA – HBO Max, DirecTV
Canada – Netflix
UK – Netflix, Amazon Prime Video
Pain & Gain (2013)
UK – Amazon Prime Video
Snitch (2013)
Canada – Netflix
UK – Netflix, Amazon Prime Video
G.I. Joe: Retaliation (2013)
Canada – Netflix, Amazon Prime Video
Fast & Furious 6 (2013)
USA - Peacock
Canada – Crave
UK – Sky GO, Now TV
Empire State (2013)
USA – FuboTV, Roku Channel, Hoopla, Tubi TV, PlutoTV,
Canada – Amazon Prime Video, Hoopla
UK – StarzPlay
Wake Up Call (2014)
USA and Canada – Hoopla
Hercules (2015)
Canada – Netflix, Club Illico
Furious 7 (2015)
USA – FuboTV, FXNOW, DirecTV
Canada – Club Illico
UK - Netflix
Ballers (2015)
USA – HBO Max, DirecTV
Canada – Crave, Club Illico
UK – Now TV
San Andreas (2015)
USA – USA Network OnDemand
Moana (2016)
USA, Canada, UK – Disney+
Central Intelligence (2016)
USA – DirecTV, Sling TV
Jumanji: Welcome to the Jungle (2017)
Canada – Netflix, Club Illico
UK – Amazon Prime Video
Baywatch (2017)
USA – FXNOW
UK – Amazon Prime Video
The Fate of the Furious (2017)
USA – FXNOW, DirecTV, Sling TV, Spectrum OnDemand
Rock and a Hard Place (2017)
USA – HBO Max, Kanopy, DirecTV
Canada – Crave, Kanopy
Rampage (2018)
USA – HBO MAX, DirecTV, Spectrum OnDemand
Skyscraper (2018)
USA – FuboTV, DirecTV
Canada – Netflix, Club Illico
Jumanji: The Next Level (2019)
USA – Starz, DirecTV
Canada – Amazon Prime Video
UK – Sky GO, Now TV
Hobbs & Shaw (2019)
USA – HBO Max, DirecTV
Canada – Crave
UK – Sky GO, Now TV
The Titan Games (2019)
USA – FuboTV, Hulu, Peacock, DirecTV
Canada – Noovo
UK – Netflix
Fighting with my Family (2019)
USA – Amazom Prime Video, Hulu, DirecTV, Epix
Canada - Crave
UK - Netflix
Young Rock (2021)
USA - Peacock, Hulu
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